Alpha Transport – Terms & Condition
Hirer and document Requirement
Hirer and document Requirement - IC/ Passport (For Foreigner Only)
- Driving License
- Flight/Air Ticket Details
Your booking is subject to approval upon submission of required documents. Failure to provide valid documents or non-compliance with our policies may result in booking rejection.
Security Deposit (Refundable)
Security Deposit (Refundable) - Refundable Security Deposit shall be at the minimum of RM200.00-RM1000.00 or an amount as shall be determined depending on the car model and the duration of rental etc.
- This amount of security deposit is refundable free of interest to the Hirer upon the return of the car to Alpha Transport subject to due deduction for any amount due and owed by the Hirer including but not limited to the Late Return Fee and in original condition as at the time of pick-up of the car.
Rental Rates
Rental Rates - Rental rate is calculate by 24 hour basis.
- Additional hours will be calculated upon booking of the daily rate per hour up to a maximum of 6 hours, 7 hour above consider full day rate .
- There is no discount or refund rental fee for early return.
Balance payment is to be made at the time of car pick-up by Cash, DuitNow QR, Card payment, Online Bank Transfer & Cheque (Required for submit to bank before 3 days rental).
Travel and Rental Rules
Travel and Rental Rules - For the comfort and safety of all customers, as well as the protection of our vehicles, strict guidelines must be followed: Smoking is absolutely prohibited in the vehicle, and a RM100 penalty will be imposed for violations. The transportation of durians is not permitted unless they are securely packed in an airtight container. Pets of any kind are strictly forbidden inside the vehicle at all times. Parking in restricted areas, including tow zones and private property, is not allowed. While light consumption of food and drinks is permitted, renters are expected to exercise caution to avoid spills or stains that may result in additional cleaning fees.
Parking Fee
Parking Fee - Parking coupon is provided and will be placed in the car’s console box. Kuching City Parking (8am-5pm Mon to Fri)* Except Public Holiday
- All fines or summon of parking is bear by hirer.
Vehicle Insurance and Excess
Vehicle Insurance and Excess Our comprehensive Insurance Coverage is included with every rental booking, offering renters enhanced peace of mind and protection throughout the rental period. This package is specifically designed to mitigate potential risks and cover any unforeseen expenses that may arise during the course of the rental.
Collision Damage Waiver (CDW)
The CDW offers protection for hirers by covering the full repair costs of the rental vehicle in the event of an accident or collision. This coverage also extends to third-party vehicles involved in the incident. Renters will only be responsible depending on the type of vehicle rented:
Compact: RM5,000.00
Sedan: RM5,500.00
MPV: RM8,500.00
VAN/4WD/SUV: RM13,000.00
Luxury MPV: RM14,000.00
For enhanced protection and to reduce your costing in the event of an accident, hirers can option to purchase additional CDW coverage. This option lowers the costing to pay, and the daily rate for extra coverage is as follows:
Compact : +RM40.00/day (RM5000 > RM3000)
Sedan : +RM60.00/day (RM5500 > RM3300)
MPV : +RM80.00/day (RM6500 > RM3900)
VAN/4WD/SUV : +RM100.00/day (RM13000 > RM7800)
Luxury MPV : : +RM120.00/day (RM14000 > RM8400)
*Please note that insurance do not cover damages or losses due to:
Careless actions
Negligence
Unauthorized or improper use of the vehicle
Tire punctures
Burst tires
Fuel errors
Battery damage due to disconnected electrical devices
Loss or damage to vehicle accessories
Third-Party InvolvementIn the event of damages involving third parties, hirers are required to obtain information from the third-party driver, including:
Driver’s name
IC/Passport
Driving license
Vehicle registration number
If claims cannot be made against third-party insurance, all damages will be the hirer’s responsibility and will incur excess charges.Underbody and Overhead Damages: Hirers are reminded that damages to the underbody and overhead are their own risks at all times.
Road Restrictions
All insurance and excess reduction are invalid if the vehicle is driven on uncovered and unpaved roads.
Fuel
Fuel Car Rental rate display on our catalog not including fuel (self fill up) and raturn with same lavel when take a car. Not all car come with full tank.
If the hirer accidentally fills the vehicle with the wrong fuel. The hirer is responsible for an amount equivalent to the excess clause not exceeding the table below (one-time payment):
Group CC Amount (RM)
A Below 1000cc RM 2000
B 1001 – 1300cc RM 2500
C 1301 – 1500cc RM 2800
D 1501 – 2000cc RM 3500
E 2001cc and above RM 5,000
Outstation Policy
Outstation Policy The driving area is within Kuching Sarawak town. Driving over the Kuching Sarawak area will be charged respectively as below area lists and subject to company permission.
Outstation Charges (one-time payment) :
Sadong / Sebuyau / Simujan / Sri Aman: RM100
Lubok Antu / Betong / Spaoh / Debak: RM150
Pusa / Saratok / Roban / kabong: RM200
Sarikei/Sibu – RM 300
Mukah/Bintulu RM500
Miri – RM 600
*Unlimited mileage in Kuching town , Kota Samarahan, Bau, Lundu,Sematan, Serian (until serian town only)* Driving in this area is NO additional charges
Booking Fee
Booking Fee We reserve the right to amend or cancel bookings. We assume no responsibility for rejecting your car booking due to unforeseen circumstances. If you decide to cancel your reservation, your booking fee will not be refund but can use for your next booking.
Booking and Payment 
Insurance Coverage 
Fuel Usage Policy 
High Roof Vehicle Cautions 
Distance Limitation 
Delivery Surcharge 
Midnight Surcharge (May applied if deliver and pick up time out of business hour) 
Reservation Amendment and Cancellation Refund Policy Customer Reviews
Proton Saga 2023
Perodua Bezza 2023
Toyota Hiace Low Roof 2024
Toyota Innova 2016
Toyota Alphard 2021
Perodua Axia 2021
Proton Saga 2023
Perodua Bezza 2023
Toyota Hiace Low Roof 2024
Frequently Asked Question
How much is the lowest cost I can rent a car for 1 day?
Does it needed International Driving License for foreigner to rent car in Kuching ?
No, we’ll only need your own country driving license for rental less than 3 month
Does the car daily price including the insurance excess ?
Do I need to return the fuel level to same level as per pick up ?
Yes. You need to return the fuel level to same level as per pick up.
Can I pay by credit/debit card for my balance payment ?
Yes, we do accept Cash, DuiNow, Bank Transfer and Debit/Credit card payment
