Alpha Transport – Terms & Condition
Hirer and document Requirement
Hirer and document Requirement - IC (Malaysian) / Passport (For Foreigner Only)
- Driving License
- Flight/Air Ticket Details
Your booking is subject to approval upon submission of required documents. Failure to provide valid documents or non-compliance with our policies may result in booking rejection.
Security Deposit (Refundable)
Security Deposit (Refundable) - Refundable Security Deposit shall be at the minimum of RM200.00-RM1000.00 or an amount as shall be determined depending on the car model and the duration of rental etc.
- This amount of security deposit is refundable free of interest to the Hirer upon the return of the car to Alpha Transport subject to due deduction for any amount due and owed by the Hirer including but not limited to the Late Return Fee and in original condition as at the time of pick-up of the car.
Rental Rates
Rental Rates - Rental rate is calculate by 24 hour basis.
- Additional hours will be calculated upon booking of the daily rate per hour up to a maximum of 6 hours, 7 hour above consider full day rate .
- There is no discount or refund rental fee for early return.
Balance payment is to be made at the time of car pick-up by Cash, DuitNow QR, Card payment, Online Bank Transfer & Cheque (Required for submit to bank before 3 days rental).
Travel and Rental Rules
Travel and Rental Rules - For the comfort and safety of all customers, as well as the protection of our vehicles, strict guidelines must be followed: Smoking is absolutely prohibited in the vehicle, and a RM100 penalty will be imposed for violations. The transportation of durians is not permitted unless they are securely packed in an airtight container. Pets of any kind are strictly forbidden inside the vehicle at all times. Parking in restricted areas, including tow zones and private property, is not allowed. While light consumption of food and drinks is permitted, renters are expected to exercise caution to avoid spills or stains that may result in additional cleaning fees.
Parking Fee
Parking Fee A valid parking coupon will be provided and placed in the vehicle’s console box.
Kuching City Parking: 8:00 AM – 5:00 PM (Monday to Friday)*
Exclusions: Public Holidays
Important Note:
The hirer is solely responsible for any parking fines or summons incurred during the rental period.
Outstation Policy
Outstation Policy The driving area is within Kuching Sarawak town. Driving over the Kuching Sarawak area will be charged respectively as below area lists and subject to company permission.
Outstation Charges (one-time payment) :
Sadong / Sebuyau / Simujan / Sri Aman: RM100
Lubok Antu / Betong / Spaoh / Debak: RM150
Pusa / Saratok / Roban / kabong: RM200
Sarikei/Sibu – RM 300
Mukah/Bintulu RM500
Miri – RM 600
*Unlimited mileage in Kuching town , Kota Samarahan, Bau, Lundu,Sematan, Serian (until serian town only)* Driving in this area is NO additional charges
Insurance Coverage 
Fuel Usage Policy 
High Roof Vehicle Cautions 
Delivery and Drop-off Service 
Reservation Amendment and Cancellation Refund Policy Customer Reviews
Proton Saga 2023
Perodua Bezza 2023
Toyota Hiace Low Roof 2024
Toyota Innova 2016
Toyota Alphard 2021
Perodua Axia 2021
Proton Saga 2023
Perodua Bezza 2023
Toyota Hiace Low Roof 2024
Frequently Asked Question
How much is the lowest cost I can rent a car for 1 day?
Does it needed International Driving License for foreigner to rent car in Kuching ?
No, we’ll only need your own country driving license for rental less than 3 month
Does the car daily price including the insurance excess ?
Do I need to return the fuel level to same level as per pick up ?
Yes. You need to return the fuel level to same level as per pick up.
Can I pay by credit/debit card for my balance payment ?
Yes, we do accept Cash, DuiNow, Bank Transfer and Debit/Credit card payment
